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When we open and operate an account for you, provide you with our products and services, or communicate with you, we may collect your personal data. We do this in various ways, including:

  • when you provide it to us such as when you sign up for a RealXoin account, use our products and services, or take part in customer surveys, competitions and promotions;

  • when you communicate with us by email, chat, telephone or any other means, we collect the communication and any data provided in it;

  • when you use the RealXoin platform we collect information on your transactions and other use of your RealXoin account;

Your Personal Data

We use personal data for one or more of the following purposes:

  • to verify your identity in accordance with Know Your Customer (KYC), Anti-Money Laundering (AML) and sanctions screening requirements;

  • to manage and maintain your account with us;

  • to prevent fraudulent or unauthorised use of our products and services;

  • to better manage our business and your relationship with us;

  • to improve our products and services, and to develop new products and services;

  • to notify you about benefits and changes to the features of our products and services;

  • to provide you with personalised advertising and marketing;

  • to respond to your enquiries and to resolve disputes.

Where necessary to protect our legal rights and interest, or the interests of others, we also use personal data in relation to legal claims, compliance, audit, risk management and regulatory functions. We may also use personal data in connection with the acquisition, merger or sale of a business.

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